Guide
A cleaner or a cleaning company? What you are actually choosing
This is not a question with a correct answer, and any company telling you otherwise is selling something. The two arrangements trade different things, and which trade is right depends on what you value more: cover when something goes wrong, or the same person every time.
What a company gives you
- Cover. If the person assigned to you is sick or away, somebody else is sent. Nothing is cancelled on you.
- More hands on a big job. Two or three people can clear a large property in a single day in a way one person cannot.
- One invoice and one point of contact, which some households and most commercial clients value highly.
What an independent gives you
- The same person every visit, which is the thing most households actually want and the thing a rota cannot promise.
- A direct relationship: your instructions go to the person doing the work, rather than through a scheduler.
- Lower overheads, which usually shows up in the price, and a cleaner who decides their own.
The question that usually decides it
Ask what happens when the person doing your clean cannot come. A company will answer with a rota. An independent will answer with a date, or with nothing at all.
Neither answer is wrong. If your priority is that the clean always happens, a company structure is a real advantage. If your priority is that the same person knows your home — where the bins go, which door sticks, which surfaces should not be touched — an independent is the arrangement that delivers it, and no scheduling system reproduces it.
Worth asking either way
- Public liability cover, and the expiry date on it. Ask for the certificate rather than for reassurance.
- Whether the person quoting is the person cleaning. This is the single most common source of disappointment in both arrangements.
- What is included and what is extra, in writing, before the first visit.
- How changes are handled — a skipped visit, a moved day, an added task.
Where this platform sits
Every listing here is an independent business. That is a deliberate choice rather than a limitation: it is why a cleaner sets their own price, and why the person who quotes your job is the person who turns up.
What the platform requires of a listing is a current public liability certificate and a current police check, each with an expiry date, and what is on file is declared by the cleaner rather than inspected by us. When either document lapses, the listing stops appearing that day. We are careful to describe it that way rather than as a verification, because that is what actually happens.
Questions people ask
House cleaning in Australia
End of lease cleaning: what the check-out inspection actually looks at · What actually decides the price of an end of lease clean · Airbnb turnover cleaning: what a two-hour changeover actually needs · Getting your first ten cleaning clients without paying for advertising · How to price a cleaning job without undercharging · Reviews and complaints: the two things that decide your next ten jobs · Growing from one cleaner to a small team without losing the standard · Insurance for cleaners: what the policies are and what to check · A cleaning equipment checklist that pays for itself · Keeping cleaning business records that survive a tax review · Keeping the clients you have won · How much does a cleaner cost? What actually moves the number · How often should you clean your house? A schedule that holds
Practical advice rather than an inspection standard. The standard that matters is whatever your tenancy agreement and entry report say.