Something about a booking
Open it in your portal, so we can see which job you mean without you describing it. That is where a quote, a time, a payment record and a review live.
Contact
How to reach us.
Two routes, and which one to use depends on whether it is about a particular job.
Something else
Anything that is not about one job. A general phone number and email address are not published yet, so there is no address to give you here — we would rather show nothing than a number that rings nowhere.
What we can and cannot look into.
A price, a time or a review on the platform
the job record is the whole story, and we can see it
Whether a cleaner is insured and checked
the certificate and its expiry date are on file
A disagreement with a cleaner about the work itself
we can put you in touch, but we were not in the room
A payment you made to a cleaner directly
that payment never passed through us
Something missing that we arranged? Tell us within seven days and we arrange for it to be put right. Full terms and the complaints route.
We are operating in Australia. Support is in English, by email, and we do not run a phone line yet.