The answers, with the part that changes by country named first.

An independent business that you choose. The marketplace lists them, shows you what each one has declared and what they charge, and passes your request to the ones who take on that kind of work. It does not clean, and it does not employ anyone.

Before anyone starts, and from the cleaner rather than from a rate card of ours. Cleaners set their own number in their own currency and it is shown to you on their listing and again in your request before you agree to anything.

A guide band is a published range for a property size, and it exists so you have a starting point rather than a blank form. Australia is the only market with published bands, so in the other regions the band you see is that one, adjusted for the cost level where you are and converted, and it is labelled as converted wherever it appears.

Because their card states what they declared, and states it as declared. The marketplace does not obtain or verify insurance or a police check, and it does not describe a declared document as a verified one. Where nothing has been declared, the card says that instead of staying silent.

For bond and end of lease work, yes, and the cleaner declares it. Elsewhere it is not required and the listing shows whether one was declared, so the answer to the question is visible either way rather than only when it is positive.

No. You pay the cleaner for the work. The platform's own fee is taken from the cleaner's side of the agreement, and it is itemised on the cleaner's own record of the job rather than hidden in your figure.

Your booking carries a timeline of what happened and when: quoted, awarded, started, finished, and the receipt lines for the work. That record is the thing a bond dispute is argued from, which is why it is written at the time rather than reconstructed later.

Record the cancellation on the booking. Both sides see the same timeline and a late cancellation is marked as late on the record, which is visible to the next client who looks at that cleaner and to the cleaner who looks at you. Nothing is charged automatically.

Raise it against the booking so the complaint sits next to the timeline it is about, then escalate to your national consumer body if it is not resolved. The contact page reaches the operator directly.

A quarter of the agreed price, so the cleaner keeps 75%. That is the whole fee. There is no listing fee, no lead fee and no charge for quoting, and the split is shown as a worked example on the page for cleaners.

Join, publish a listing, and declare your insurance and your business number. The console then tells you exactly what is missing and what each missing line is worth, in points, so the next step is never a guess.

It is a ranked query, not a model. The score adds fixed points for a declared document, points for a rating that has reviews behind it, a small credit for volume so one review cannot outrank a track record, and a bonus when the cleaner covers the city you asked about. The three closest fits are shown with their reasons on the card, and the full list stays underneath them.

From the reviews themselves. The digest counts what the text says: how many mention a delay, how many describe the finish, how many mention contact, and how many mention what it cost. Each figure prints the sample it came from, and a listing with fewer than three reviews is labelled as too few to conclude from rather than given a score.

It measures them in your browser: brightness, luminance spread, how much of the frame sits on an edge, how many hues are in use, and how much is dark. Those five numbers produce the estimate. No photograph is uploaded, nothing is sent anywhere to be looked at, and the page prints its own measurements next to the verdict so you can disagree with it.

The booking record, the messages on it, and the five-number summary of a room reading if you choose to save one. It does not keep your photographs. The full statement is in the privacy section of the terms.