Black WolfGROWTH

For cleaners · Australia

The handbook.

Everything the platform expects of you, what it pays, what kit the work needs, and what happens when a job does not go right — including the part where we deliberately do not take sides, and why that makes the checks below non-negotiable.

Choosing the jobs worth taking

Read the job before you price it
The service, the city, the day, and what the client has said about the property. A two bedroom flat and a five bedroom house are not the same afternoon however similar the description looks.
Check the day you can actually do it
Invitations only reach you for days you have told us you work, so anything you receive already fits your availability. The rest is a question of whether the job suits you.
Ignoring a job costs you nothing
No lead fee, no penalty for not quoting, and you will not be chased about it. That is deliberate — you should be able to look at work and say no.
Ongoing work is worth more than a one-off
A regular client is the same money every month with no quoting, no travel to a new address and no competition. Price a recurring clean to be kept rather than to be won.

Winning more of it

You are not bidding blind against strangers. The client sees every price at once, with your checks and your free times beside each one — so this is not an auction you lose by a dollar, and pricing low to win is a way of being paid badly.

Answer quickly, because a job can go at any moment
A client can accept a price as soon as one they like is on the table. The first prices in front of them are read first, and the job may be gone before the last quote arrives.
Say what the price includes
Oven, carpets, inside cupboards, the balcony. Writing the scope down answers the question the client is actually asking, and it is the thing they can compare against the other prices.
Ask your questions before you commit
Parking, pets, a lift, whether keys can be collected early. Finding out after you have agreed is how a job turns into a bad one.
Turn up, and you keep ranking
Late cancellations are counted, shown to clients, and now affect where you appear in a match. Reliability is the cheapest reputation there is.

What you keep

75% net on platform-sourced jobs
a qualifying first job from a customer you bring has 0% commission
The client pays you directly, on the day
we never hold their money
Commission is charged separately after the client pays
25% on platform-sourced jobs; 0% on a qualifying first cleaner-sourced job
Black Wolf does not hold client payments
commission is charged separately after the client pays you
No lead fees, no listing fee, no monthly fee
nothing to pay for a job you do not win
A job that came back to you still pays what was agreed
if the first cleaner cancelled, the client's price is held and travels with the job

What the work actually needs

You supply your own equipment. This is roughly the list an end of tenancy clean is judged against, and the things a client notices when they are missing.

The basics
A vacuum with a floor head and a crevice tool, mop and bucket, microfibre cloths in quantity, a squeegee, sponges and scrubbing pads, rubbish bags, glass cleaner.
The degreasers, because the kitchen decides the inspection
Oven cleaner, a range hood and filter degreaser, limescale remover for the bathroom, something for soap scum on glass, and a tile and grout cleaner.
The detail tools, which are what separate a clean from a tidy
A detail brush for window tracks, door frames and grout lines, a scraper for baked-on marks, a small steamer if you have one, and a step ladder to reach the tops of cupboards.
Carpet cleaning, if you offer it
A machine, or a working arrangement with someone who has one. It is the most common thing a lease requires and the most common thing a client adds to a job.
Your own safety, which is not optional either
Gloves, and ventilation for anything with a fume. Nothing in this work is worth breathing in.

Your ABN

We ask for it because you are working for yourself rather than for us, and a business number is what makes that real. It is also what lets the platform pay you as a business rather than treat you like staff — the arrangement both of us want, and the one the tax office looks at.

Where to get one
Apply directly with the Australian Business Register at abr.gov.au.
Watch for the sites that charge for it
Search results are full of third parties charging a fee to apply on your behalf. Go to abr.gov.au directly rather than through an advertisement.
You will likely need a tax file number first
The application asks for one, along with what the business does and roughly what it earns. It is not always instant, so sort it before you are relying on the work.
And your tax and insurance are your own
Nothing is withheld from the client payment by Black Wolf. You remain responsible for your own tax, insurance and business costs as an independent contractor.

This is general guidance rather than tax advice, and the rules change. Check the register or an accountant for your own situation.

If the work is not right

A client who is unhappy will say so on the job. What the platform asks of you then is simple and it is in the agreement you signed: put it right, or settle it with the client directly. Either way it is written down.

Go back and finish it
Most complaints are a missed oven, a window track, or a bathroom that needed another hour. Going back is nearly always cheaper than the argument, and it is what keeps the review.
There is no re-clean window and no re-clean fee
The platform sets neither, and we are not going to imply otherwise: there is no defined period after which a complaint is out of time, and no charge either way. Agree it with the client when they raise it. If a formal window is ever added it will be published here before it applies to you.
You can raise it too
The same thread works both ways. If a client refuses access, moves the goalposts or claims work you did, put it on the job. A recorded claim with both sides on it protects you as much as them.

We do not referee — and that is why the checks matter

Stated plainly, because it is the one thing on this page a cleaner most needs to know before joining.

Black Wolf Growth does not decide who is right in a disagreement between a client and a cleaner. We do not order anybody to refund anybody and we do not take a side. The money never passes through us, we never see the property, and a verdict invented from two accounts of a kitchen we have never stood in would be a guess dressed up as a judgement — which is worse for both people than an honest no.

That policy only holds if the platform is strict about who it lets in. If we will not sort out the aftermath, the effort has to go into the door. So a listing cannot appear until there is a recorded identity, a business number, a current public liability certificate and a current police check — and the moment either certificate lapses the listing stops appearing, with nobody having to notice.

What the client gets instead of a verdict
Verification before they see you, a review only they can leave because only they booked, every price written down, and a thread where an arrangement cannot be misremembered.
What that means for you, in one line
Being verified is not paperwork for its own sake. It is the price of a platform that does not put an unverified stranger in front of a client and then wash its hands of what happens next.
What is not claimed here
No review count, no job history and no performance data — ratings come only from clients who booked, and there is no history yet. When there is, this page will carry the number.

What you keep, in full · Your induction checklist

Start your listingNo listing fee and no per-lead charge.